Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. See this. Ordered VM broadband and was recommended by the website to select the self quick install option. I am going to send you a private message. These enter my house via an air brick/vent very close to. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. You can just disconnect the flylead from the isolator tho as it has a barrel on it. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. You may still need to pay an activation fee, but some deals will offer activation for free. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Plus get help on things like wayleave & access agreements. Trace any cables coming out of it and check the ends of them. Please there is no virgin media wall socket and I don't know how to go about the installation. Push fit the VM-supplied lead onto the socket. Hi there. They'll then install a fibre socket inside. He - 5270179. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. 95 when taken with an 18-month contract on the line rental, which costs from £17. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 50 per month. Reply. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. My Virgin Media App. My issue is the small wire is attached to the fibre and held there wit. Then Cables Run From There To The. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Get the Hub ready by connecting the wires. Broadband Deals. Manage Your Account. . -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. You may need a. We have the quickstart pack but sadly cannot get broadband set up and working. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. My Virgin Wall socket not same as installation guide that one. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. 3 weeks ago. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. So, a 50 minute broadband, TV and phone. . Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The Virgin wall sockets just have one connector at the bottom. This latest future-proof WiFi. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I need to arrange an appointment with an engineer. However, we couldn’t locate the wall socket in our place. Call the Pre-installation and delivery team on 0800 052 1734. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Switched On Families. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 0. Most of our customers receive their bills via E-billing. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Sorry to hear of the install delay caused by the wall sockets missing. Options. Internet. Just. Can I have engineer visit and setup it? Thanks. on 21-02-2023 17:48. #1. 95. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. The second two black cables are from a satellite dish, used by. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I've tried looking but can't see a way to book an engineer for this? Thank you. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Both your fibre cable and Wi-Fi router will be plugged into this. I have been given other details for the account such as the account number/area code and. called the delivery team and they managed to book a technician for me. The agent said I’ll need an eng. The socket you need will be marked with the Virgin Media logo. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Just moved in to new (rental) flat. Stay safe online. Hi @bingoman000. We would like to show you a description here but the site won’t allow us. Also routing cables/wireless. If no. Thank you very much 🙂. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. Call the pre-installation and delivery team on 0800 052 1734. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I can’t take it off by myself so I called 0800 953 9500. Rob. Save £105. Call the pre-installation and delivery team on 0800 052 1734. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Business, Economics, and Finance. on 01-02-2023 14:26. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. You should be able to locate your telephone master socket, which would have a BT or. Its a flat £25 charge to move the connection points and rebalance power levels. to your Virgin Media socket. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. You should be able to do it on a call to CS. Virgin Media; My Virgin Media; Shop; Help;. Plug the cables into the Hub. Actually it is not a box it is just a cover to cover up the splitter behind it. The phone number doesn't connect you. 0 A Socket Wall Plate Module, 50x25mm. We would like to show you a description here but the site won’t allow us. All the wall sockets I can see are for BT. Account - Cable. Security matters. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. We would like to show you a description here but the site won’t allow us. Push the red label end of the white cable, into the wall socket. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. 12. The OUT terminal from the Technetix isolator has a terminator cap on it. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. . in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. which will give you a general idea of VM fixtures and fittings. Direct Save Telecom offer new phone line installations for £39. in Networking and WiFi Sunday; No Virgin Media Wall socket . Turn on your TV and get connected. This promotion means you won’t pay the usual setup fee of £35. However, I do not have any of the specified wall sockets available. The box and cables may have been removed by the previous occupiers. Working hard to help connect the nation, shop our offers and order online. A non-split socket will have the sockets and screws in the middle. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Push the red label end of the white cable, into the wall socket. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Firmly push the end of the. Praying the white is the virgin one. -a power cable for the hub's adapter. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. (I did this video to help/guide new engineer as I did not find any for my self when I started. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. We'll tell you how long it takes, that you'll need, and that to expect. Any help please?on 27-01-2023 17:22. 19 minutes ago. You can also check for a loose cable as not all properties have a socket. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. Failing this. Plug into the Hub. Stay safe online. We are setting it up but are unsure how to connect it into the broadband. Reply. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #1. I would love to help you get your service installed. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. My Virgin Media App. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Networking and WiFi. What I need to do? - 5432597. Take the red-banded. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Don’t plug the power cable into a plug socket yet. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 388. Very poor advice. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Networking and WiFi. Hi mariz2198, thanks for posting and welcome to our community. Hello, We recently moved into a house which has this box connected to the router. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 1. Plug into the Hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Could an engineer be arranged to install please as my account is due to go live today. . Virgin media wall socket for broadband is not what js shown on the installation guide. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Now to my Issue: I opted for the self-installation ki. . Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. However, I do not have any of the specified wall sockets available. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Push the white cable with the black label into the Hub. Options. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 95 – £ 59. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 22-12-2022 19:19 - edited 22-12-2022 19:20. We would like to show you a description here but the site won’t allow us. Part of the Pro Signal range of modular wallplates; standard USB connection module with flylead. -a power cable for the hub's adapter. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Dave. No Virgin Media have their own network which is separate to Openreach`s. - 5250024It has two outputs on the left of the wall box. on 17-12-2022 10:39. Browse Virgin Media Virgin Media Community. These enter my house via an air brick/vent very close to. Or if the other end of the white cable is in a more useful. Adduxi. Next, connect the power cable. Hello, my isolator cable does not fit into the virgin media wall socket. Thanks for posting, welcome both to the community and also Virgin Media. 0 Kudos. Getting started & FAQ. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. 100. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. . Both your fibre cable and Wi-Fi router will be plugged into this. But I have no Virgin Media Wall socket in my - 5339557. Virgin media wall socket in an unusable place. 2 1. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. 0 Kudos. I’m sorry to hear of the issues that you’re having with your installation. QuickStart, set up and connections. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Push the white cable with the black label into the Hub. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. No virgin Media wall socket Vera03. Just plug the Powerline 1000 into any electrical outlet then plug in. We have a TV and broadband but no landline required. What should i do now. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Account - Mobile. So, a 50 minute broadband, TV and phone. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Placed an order and the lady said we were eligible for quick start self installation. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. 0 Kudos Reply. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. The wall socket has a thick plug bit. Or a VM person will sort it for you when they get here in a day ot two. - 5250024 It has two outputs on the left of the wall box. The wall socket I - 5357150. Some new sockets may look like one of the below. correctly to the Virgin Media wall socket, please follow these instructions to get set up. It could be that a previous owner has cut the cabling out. If no joy, try the pre-install team - 0800 0521734. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Almost done. Pop the power cable into a nearby plug socket, and turn it on. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Been trying to call VM to book an engineer to vi. A Virgin Media wall socket is simply a point of entry into your home. 2. VM BB TV Landline. The top “capped” one is marked FM & has been disused since cable went digital. Virgin media wall socket in an unusable place in QuickStart,. Thank you for your post and welcome to the community. But this is provided you already have an undamaged Virgin Media socket. Re: Installation not workingUSB 2. Turn on and start the hub. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Here you’ll find all the help you need for Virgin Media related problems and issues. Sounds like you need a manned engineer install rather than self-serve. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Teki, Mar 28, 2020. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. My property is a flat which I am renting, so befo. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media. SpeedWe would like to show you a description here but the site won’t allow us. Explain what needs to be done and book an engineer visit. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. You’ll then be able to use your same old phone to make. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Plug the cables into the hub. We have the quickstart pack but sadly cannot get broadband set up and working. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. The coax cable from the study can be used for the other 360 box in the kitchen. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 3) get VM to fit a new box for you. That is the correct fitting, it should push on unless its too loose inside the large housing. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Options. C Then connect the plug into the nearest wall socket and switch it on. cable from wall. Some properties do not have a wall socket, only a cable. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Hello, We recently moved into a house which has this box connected to the router. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. 168. 0a output. Your connection box is usually put in the living room on the wall. 3 Switch off at the socket and unplug your TV box. Virgin cables must only be provided by isolated sockets provided by Virgin Media. But I have no Virgin Media Wall - 5216419. We installed our router etc ourselves. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I was told when purchasing the broadband package that fibre was available here. If there’s already a cable plugged into your Virgin. We have a virgin media wall socket. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. 32K. D01 C9W8. Options. ahhh the rubbish that is CS - you could try this. (I did this video to help/guide new engineer as I did not find any for my self when I started. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Push the red label end of the white cable, into the wall socket. . Thanks New to the UK and just moved into our first home here. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Virgin Media M125 Fibre Broadband. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Manage Your Account. I will be able to assist you in getting this sorted out. Direct Save Telecom. Package arrive today and realized I don't have a VM wall socket to. But I have no Virgin Media Wall socket in my - 5405516. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. into the Virgin Media socket on your wall. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. They will run the cable underground. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. No virgin media wall socket. 0 Kudos. We would like to show you a description here but the site won’t allow us. The problem is the Hub is in my Study and the - 4964746. on 06-03-2023 09:36. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. In response to Jonny-M. Security matters. Push the white cable with the black label into the Hub. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Push the red label end of the white cable, into the wall socket. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Plug into the Hub . I am so sorry to hear that you seem to be missing a wall socket in the home. Extend your wired Internet access to any room in your house using your existing electrical wiring. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit.